Frequently Asked Questions
Everything you need to know about your Sorrels Souls shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the United States. You will receive a tracking number via email as soon as your order has been dispatched from our warehouse.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Do you offer international shipping?
Yes, Sorrels Souls LLC ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Sorrels Souls garments?
To maintain the quality of our fabrics, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Specific care instructions can be found on the interior label of every garment.