Returns & Exchanges
At Sorrels Souls LLC, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return window for items in their original, unworn condition. If your order isn't a perfect fit for your style, our streamlined process ensures a quick and easy exchange or refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Pack Your Items
Carefully place the items in their original packaging, ensuring all tags are attached and the garment is free of any signs of wear or damage.
Apply Shipping Label
Download and print the prepaid shipping label provided through our portal and securely attach it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep a copy of your tracking number; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing